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by nti
Wed Aug 02, 2017 11:40 am
Forum: ITIL Discussion
Topic: Duplicate incident Handling
Replies: 2
Views: 5575

Duplicate incident Handling

I have an incident, which is replica of the same incident I already had! Please note this is not the another occurrence of the past incident so this is not eligible for Problem Record. so, same incident [occurred on same time] logged twice or more! my question is Whether this should be: 1. Resolved ...