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by sazeed
Wed Aug 16, 2017 1:43 am
Forum: The ITIL Service Desk
Topic: RFC and help desk
Replies: 2
Views: 9767

RFC and SPOC both are different.
by sazeed
Wed Aug 16, 2017 1:42 am
Forum: ITIL Discussion
Topic: Duplicate incident Handling
Replies: 2
Views: 6204

Create it as slave ticket and resolve.
by sazeed
Wed Aug 16, 2017 1:40 am
Forum: ITIL Discussion
Topic: ITIL - incident Management
Replies: 2
Views: 6130

Is Alert Generated or not?

ticket should automatically raised as per your setup. can you please define what is purpose of creating new ticket?

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