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by JoeyC
Thu Aug 31, 2017 8:49 am
Forum: The ITIL Service Desk
Topic: Knowledge Base Structure for anyone to assist
Replies: 0
Views: 15677

Knowledge Base Structure for anyone to assist

Hello, HELP!!!! I was tasked to create/build a knowledge base that anyone with 15 mins of training can sit down and assist all our employees with there various IT problems. We are a semi-large company that has over 6000+ employees. We support at least 2500 of those with various technical issues, non...