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- Fri Oct 27, 2017 7:27 am
- Forum: ITIL Discussion
- Topic: ITIL Roles and Groups in a NOC
- Replies: 0
- Views: 11638
Hi everybody, I'm new with ITIL and i was looking for some insights on defining and set roles and groups for managing incidents/requests/problems using a ticketing software but the trick part is, having in mind that the OC is goign to serve a smart city. The trick here is to only define roles for th...