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by Zebratta
Tue Nov 21, 2017 3:09 pm
Forum: ITIL Discussion
Topic: Root Cause in IM - what if customer fault?
Replies: 2
Views: 6622

Root Cause in IM - what if customer fault?

Hi, I work in a company that develops and sells sofware. We have a technical support team that handles incidents that customers report because they believe are due to our software. We have also a development team that handles problem reports when a software error must be fixed. Usually, the technica...