Search found 2 matches

by noBS
Tue Nov 21, 2017 5:29 pm
Forum: The ITIL Service Desk
Topic: Report lost or stolen devices: incident or service request?
Replies: 1
Views: 8241

Lost/Stolen devices are reported CIRT issue and routed directly to our IS Security Office. That office operates independently of the Service Desk to track security issues. In this case the loss is recorded as an incident and its resolution is reported to the user following the completed investigatio...
by noBS
Tue Nov 21, 2017 5:12 pm
Forum: Change Management
Topic: Server in hung state . Does it require a change request?
Replies: 2
Views: 9905

So I'm new to this forum (Hello all!) and this post is a few months old, however, I thought I would throw this perspective into the mix... A power state change to a device is still a Change. That part should be easily agreed upon, right? So looking at the reason why there would be a state change, yo...