Hi Guys, In our organisation we use the serial # of a piece of equipment as the CI name which seems a little counterintuitive to me. I would think that the CI name should be some thing that identifies the CI and the serial # should be an attribute. e.g. Database Server 1 with XYZ#77669123 as the ser...

Thanks for the reply I sort of intuitively knew something wasn't right.

I'll set to work attempting to resolve it.

Is anyone else getting this error ?: phpBB : Critical Error Error clearing sessions table DEBUG MODE SQL Error : 126 Incorrect key file for table './itilcomm_itilcomm/nuke_bbsessions.MYI'; try to repair it DELETE FROM nuke_bbsessions WHERE session_time < '1516782794' AND session_id <> '39122fe9ad0e1...

Hi Guys. I'm struggling with a concept and am hoping for some assistance. When you have a large fleet say hundreds or thousands of end user devices with high volumes of incidents to manage what is the sensible approach to updating CI details if you have to replace a device. I'm told that the update ...