Search found 2 matches

by Steven1980
Wed Jan 31, 2018 9:58 am
Forum: ITIL Discussion
Topic: Change become and incident?
Replies: 3
Views: 7534

Change become and incident?

Hi all I am trying on the main forum to see if anyone can answer me the age old. When does a change become an incident. I am having the argument that the change window should cover implementation and back out and any bits in between. If for whatever reason the change window is not suffice and everyo...
by Steven1980
Tue Jan 30, 2018 7:05 am
Forum: Change Management
Topic: Change window
Replies: 1
Views: 5063

Change window

Hi all I am looking for some advise and to confirm my understanding is correct if you don’t mind. If you have a change window this covers implementation and rollback. If there is an issue during the change window and a decision has to be made to roll back. The change. Should this fall under an incid...