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by SharonM123
Wed Mar 21, 2018 4:23 pm
Forum: Problem Management
Topic: Argument on INcident and Problem
Replies: 2
Views: 9698

Argument on INcident and Problem

Having big discussion on what is an incident and what is a problem. I have the standard definitions and am trying to make people understand the difference. Here is my challenge. During the incident process where we are resolving service as quickly as possible, there is a communication that is send o...