THanks. I know they need to track them but how can they track them if they have assigned them to someone else to fulfill?

Hi, Sorry if this has already been asked but I haven't been able to find anything. I was hoping to get some feedback/discussion/ideas on best practices for fulfilling service requests - specifically when they can't be fulfilled by the service desk and are handed off to a different group. We aren't u...

Hi, I'm fairly new to ITIL. Trying to document current processes but getting really confused. Currently working on request fulfillment. I have the main process documented and am now trying to document request models for common service requests. I documented the steps to reset passwords and am now tr...