Search found 3 matches

by Ljdigih
Wed Jul 25, 2018 8:10 am
Forum: The ITIL Service Desk
Topic: Losing visibility of service requests
Replies: 4
Views: 5752

THanks. I know they need to track them but how can they track them if they have assigned them to someone else to fulfill?
by Ljdigih
Wed Jul 18, 2018 2:30 pm
Forum: The ITIL Service Desk
Topic: Losing visibility of service requests
Replies: 4
Views: 5752

Losing visibility of service requests

Hi, Sorry if this has already been asked but I haven't been able to find anything. I was hoping to get some feedback/discussion/ideas on best practices for fulfilling service requests - specifically when they can't be fulfilled by the service desk and are handed off to a different group. We aren't u...
by Ljdigih
Sat Apr 21, 2018 8:29 pm
Forum: ITIL Service Delivery
Topic: Documenting request fulfillment
Replies: 0
Views: 7440

Documenting request fulfillment

Hi, I'm fairly new to ITIL. Trying to document current processes but getting really confused. Currently working on request fulfillment. I have the main process documented and am now trying to document request models for common service requests. I documented the steps to reset passwords and am now tr...