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Search found 3 matches
Search found 3 matches • Page 1 of 1
- Wed Jul 18, 2018 2:30 pm
- Forum: The ITIL Service Desk
- Topic: Losing visibility of service requests
- Replies: 4
- Views: 8672
Hi, Sorry if this has already been asked but I haven't been able to find anything. I was hoping to get some feedback/discussion/ideas on best practices for fulfilling service requests - specifically when they can't be fulfilled by the service desk and are handed off to a different group. We aren't u...
- Sat Apr 21, 2018 8:29 pm
- Forum: ITIL Service Delivery
- Topic: Documenting request fulfillment
- Replies: 0
- Views: 13234
Hi, I'm fairly new to ITIL. Trying to document current processes but getting really confused. Currently working on request fulfillment. I have the main process documented and am now trying to document request models for common service requests. I documented the steps to reset passwords and am now tr...