Search found 3 matches

by Sitman
Mon Jul 02, 2018 8:29 pm
Forum: ITIL Discussion
Topic: Change become and incident?
Replies: 3
Views: 7198

Re: Change become and incident?

Hi all I am trying on the main forum to see if anyone can answer me the age old. When does a change become an incident. I am having the argument that the change window should cover implementation and back out and any bits in between. If for whatever reason the change window is not suffice and every...
by Sitman
Mon Jun 25, 2018 12:47 am
Forum: ITIL Discussion
Topic: ITIL incident definition
Replies: 2
Views: 5414

ITIL incident definition

Hello understanding ITIL is a framework and not rules, may I ask how others view the following scenario. Your company is migrating a customer to your systems. It's a new installation and service. They have been told the service will be available at 10am tomorrow. When 10am arrived your service is no...
by Sitman
Mon May 21, 2018 9:37 pm
Forum: ITIL Discussion
Topic: When does an incident stop?
Replies: 0
Views: 8267

When does an incident stop?

Hi all, I just wanted to get clarification on when an incident is recovered even though the effects are not fixed. Here is a scenario: - Imagine a process line is stamping out customer orders for shoe soles. - Each sole has an individual sequence number and can't be thrown away. - An accidental chan...