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- Fri Jul 20, 2018 2:07 am
- Forum: The ITIL Service Desk
- Topic: Incident 11 Months Old
- Replies: 1
- Views: 7302
Good morning, We have currently few cases pending in our queue which are 3 months old / 4 months old / even 11 months old. Parties involved: End-user - Our Service Desk = Our Customer (Where end-user is coming from) End-user is reaching out to our SD as SPOC. We can't resolve issue therefore our esc...