Search found 3 matches

by RyanGrant
Mon Dec 03, 2018 1:26 am
Forum: ITIL Discussion
Topic: ITIL incident definition
Replies: 2
Views: 9153

Re: ITIL incident definition

Hello, An incident is basically an unplanned occurrence which disrupts an IT service or results in a reduction of its quality. When an incident occurs, the main goal of the management is to get the service restored to a normal level of operation as soon as possible. Even if the failure of a particul...
by RyanGrant
Mon Jul 30, 2018 5:25 am
Forum: ITIL Certification
Topic: Which ITIL Cert
Replies: 6
Views: 12147

ITIL Certification

There are certain levels in ITIL. One of my friend taken the course in invensislearning. Here they can provide both classroom and online training with well trained professionals. As I am suggesting this institute is Invensis has successfully trained and certified thousands of professionals in this c...
by RyanGrant
Tue Jul 24, 2018 7:07 am
Forum: Related Topics
Topic: Please answer the question.
Replies: 5
Views: 15349

What are the best practices for IT Governance in ITSM ?

Hello, Control Objectives for Information and Related Technologies is a framework for IT governance which is used for developing, implementing, monitoring and improving the practices related to IT governance and management. The IT Governance Institute and the Information Systems Audit and Control As...