Search found 5 matches

by jjarka69
Thu May 12, 2022 4:24 pm
Forum: Change Management
Topic: Moving Change tickets to Implementation in Progress when doing the work.
Replies: 0
Views: 129

Moving Change tickets to Implementation in Progress when doing the work.

I am looking for a different perspective or data points I haven't thought of already. As part of our Change maturity efforts, I have started tracking Change status compliance. Basically I am looking that changes start at their defined start times, they are closed after the work is complete, no chang...
by jjarka69
Thu May 12, 2022 4:06 pm
Forum: Change Management
Topic: RFC required for removing servers from a pool?
Replies: 2
Views: 8870

Re: RFC required for removing servers from a pool?

Thanks Sandy. That is what I require too. We also ask people to relate incident tickets to the changes if there was impact so we can track the impact and monetary impact of such a change. However, as of late I am getting a lot of pushback on that, where people are saying it is a state change in a co...
by jjarka69
Tue May 03, 2022 3:18 pm
Forum: Configuration Management
Topic: Cloud IAC, Infrastructure as Code, and the CMDB
Replies: 0
Views: 204

Cloud IAC, Infrastructure as Code, and the CMDB

Team, As we start our path to the Cloud, IAC, Infrastructure as Code, has caused some of us to rethink how we track this as a CI with in our CMDB. Does anyone have any experience with IAC and the cloud? Should IAC be tracked as a CI or should it be tracked to the Service that code change has been ma...
by jjarka69
Wed Jan 27, 2021 11:52 am
Forum: Change Management
Topic: Data Center Swings and Change records
Replies: 2
Views: 2650

Data Center Swings and Change records

Do your require a change record for a regularly scheduled Data Center swing? Our company has two DC's, DC1 and DC2, During the day these are 80/20, but at night we swing to one DC making it 100% active while the other is marked inactive and we do changes to the offline DC. Recently teams have been s...
by jjarka69
Mon Nov 19, 2018 1:20 pm
Forum: Change Management
Topic: RFC required for removing servers from a pool?
Replies: 2
Views: 8870

RFC required for removing servers from a pool?

What are your thoughts on requiring an RFC when a device needs to be removed from a pool? I know there has been discussion around if it is in response to break fix then it could be an incident while other orgs consider it a change. From my current perspective we have a very weak incident process and...