I am looking for a different perspective or data points I haven't thought of already. As part of our Change maturity efforts, I have started tracking Change status compliance. Basically I am looking that changes start at their defined start times, they are closed after the work is complete, no chang...

Thanks Sandy. That is what I require too. We also ask people to relate incident tickets to the changes if there was impact so we can track the impact and monetary impact of such a change. However, as of late I am getting a lot of pushback on that, where people are saying it is a state change in a co...

Team, As we start our path to the Cloud, IAC, Infrastructure as Code, has caused some of us to rethink how we track this as a CI with in our CMDB. Does anyone have any experience with IAC and the cloud? Should IAC be tracked as a CI or should it be tracked to the Service that code change has been ma...

Do your require a change record for a regularly scheduled Data Center swing? Our company has two DC's, DC1 and DC2, During the day these are 80/20, but at night we swing to one DC making it 100% active while the other is marked inactive and we do changes to the offline DC. Recently teams have been s...

What are your thoughts on requiring an RFC when a device needs to be removed from a pool? I know there has been discussion around if it is in response to break fix then it could be an incident while other orgs consider it a change. From my current perspective we have a very weak incident process and...