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- Mon Jan 07, 2019 6:09 pm
- Forum: The ITIL Service Desk
- Topic: Single or Multiple Tickets?
- Replies: 4
- Views: 7733
Hi, I work on a service desk and we revive a weekly report listing all leavers for rolling 3 months. We currently check if the accounts are live and if so log individual leaver calls for them. We are under strict timescales to do this and disable their login accounts within 48 hours which can be dif...