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by GlasgowIT
Mon Jan 07, 2019 6:09 pm
Forum: The ITIL Service Desk
Topic: Single or Multiple Tickets?
Replies: 4
Views: 9619

Re: Single or Multiple Tickets?

Hi, I work on a service desk and we revive a weekly report listing all leavers for rolling 3 months. We currently check if the accounts are live and if so log individual leaver calls for them. We are under strict timescales to do this and disable their login accounts within 48 hours which can be dif...