Search found 2 matches

by Casmer
Thu Feb 28, 2019 5:21 am
Forum: ITIL Discussion
Topic: Blurried notions tto ttr sla slt
Replies: 0
Views: 7941

Blurried notions tto ttr sla slt

Hello, I discover the itil concept that I find very interesting I am beginner so do not be too hard with me if you find my question stupid The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ? I would like to know how to set the ttr (time to...
by Casmer
Thu Feb 28, 2019 5:18 am
Forum: ITIL Discussion
Topic: Blurried notions tto ttr sla slt
Replies: 2
Views: 4916

Blurried notions tto ttr sla slt

Hello, I discover the itil concept that I find very interesting I am beginner so do not be too hard with me if you find my question stupid The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ? I would like to know how to set the ttr (time to...