Hello, I discover the itil concept that I find very interesting I am beginner so do not be too hard with me if you find my question stupid The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ? I would like to know how to set the ttr (time to...

Hello, I discover the itil concept that I find very interesting I am beginner so do not be too hard with me if you find my question stupid The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ? I would like to know how to set the ttr (time to...