Search found 2 matches
- Thu Feb 28, 2019 5:21 am
- Forum: ITIL Discussion
- Topic: Blurried notions tto ttr sla slt
- Replies: 0
- Views: 14677
Blurried notions tto ttr sla slt
Hello, I discover the itil concept that I find very interesting I am beginner so do not be too hard with me if you find my question stupid The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ? I would like to know how to set the ttr (time to...
- Thu Feb 28, 2019 5:18 am
- Forum: ITIL Discussion
- Topic: Blurried notions tto ttr sla slt
- Replies: 2
- Views: 9179
Blurried notions tto ttr sla slt
Hello, I discover the itil concept that I find very interesting I am beginner so do not be too hard with me if you find my question stupid The tto (time to own) is the maximum value allowed between the creation of a ticket and its assignement. Right ? I would like to know how to set the ttr (time to...