I have to produce a stakeholder map and have to identify and prioritise stakeholders in a proposed change. I am struggling to know the difference between significant and critical. My question is this, Are the helpdesk who are expected to support the new service significant or critical in a stakehold...

Thanks everyone, a big chunk of the answers left me with just 2 to pick from after a process of elimination.
Mind is blown!

I have recently failed the ITIL Practitioner and need help with getting through the resit.Can anybody help ?