Search found 3 matches

by Operations-Automated
Wed Jun 19, 2019 8:14 am
Forum: Problem Management
Topic: Major Incident Problem Communication
Replies: 4
Views: 5084

Re: Major Incident Problem Communication

Thank you all for your responses and it looks as though we are all on a similar view.

Have a great one
by Operations-Automated
Wed Jun 19, 2019 7:48 am
Forum: Problem Management
Topic: Should you communicate via a Problem to the customer?
Replies: 2
Views: 3851

Should you communicate via a Problem to the customer?

I raised a similar ticket back a few weeks ago and received a great response so I've posted again I think the title says it all but for reference: At my work, they have had a major growth in the past 5 years and implemented ITIL Unfortunately, this was implemented by people who wasn't thinking about...
by Operations-Automated
Tue Apr 09, 2019 11:39 am
Forum: Problem Management
Topic: Major Incident Problem Communication
Replies: 4
Views: 5084

Major Incident Problem Communication

Tool: Service Now So new company, new problems. Current Scenario: MI has been raised and resolved, however instead of closing the incident there is a sub state of awaiting RFO/RCA. A Problem ticket is also raised. This means that until the RCA has been completed the ticket will remain open regardles...