Thank you all for your responses and it looks as though we are all on a similar view.
Have a great one
Search found 3 matches
- Wed Jun 19, 2019 8:14 am
- Forum: Problem Management
- Topic: Major Incident Problem Communication
- Replies: 4
- Views: 11020
- Wed Jun 19, 2019 7:48 am
- Forum: Problem Management
- Topic: Should you communicate via a Problem to the customer?
- Replies: 2
- Views: 8075
Should you communicate via a Problem to the customer?
I raised a similar ticket back a few weeks ago and received a great response so I've posted again I think the title says it all but for reference: At my work, they have had a major growth in the past 5 years and implemented ITIL Unfortunately, this was implemented by people who wasn't thinking about...
- Tue Apr 09, 2019 11:39 am
- Forum: Problem Management
- Topic: Major Incident Problem Communication
- Replies: 4
- Views: 11020
Major Incident Problem Communication
Tool: Service Now So new company, new problems. Current Scenario: MI has been raised and resolved, however instead of closing the incident there is a sub state of awaiting RFO/RCA. A Problem ticket is also raised. This means that until the RCA has been completed the ticket will remain open regardles...