Search found 2 matches

by ezequiel.kich
Fri Aug 30, 2019 1:06 pm
Forum: The ITIL Service Desk
Topic: Change password
Replies: 3
Views: 6582

Change password

Hello!!!

The user open a ticket on ServiceDesk informing that a him forgot a password, and request a password change

To user, is a impact because the login on network is innoperant.
But the user know that he forgot password

This is a incident ou service request?
by ezequiel.kich
Thu Aug 01, 2019 9:17 am
Forum: The ITIL Service Desk
Topic: Software report error, incident or service request?
Replies: 1
Views: 3916

Software report error, incident or service request?

My software ERP have a report about some items, for example.
This report never was used. First use, we identify a error of data and need a correction with our software partner.
In this case, the correct path is an incident ticket to verify the error or a service request to correct the software report?