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- Fri Nov 29, 2019 4:26 am
- Forum: ITIL Discussion
- Topic: State owner - Itil definition
- Replies: 0
- Views: 1492
Hello! I have got a question related to state ownership in business processes. Business processes consists of states and transitions. For example we have state called "L2 Issue", and when task reaches that state we have several L2 admins that receive notification. Primary owner of that state, state ...