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by hob
Fri Dec 06, 2019 2:18 am
Forum: The ITIL Service Desk
Topic: New sub-ticket for 2nd level support?
Replies: 0
Views: 1804

New sub-ticket for 2nd level support?

Hello, I'm new to this forum. I apologize if this questions has been discussed already. When our Service Desk can't solve an incindent at 1st level they forward the call to 2nd level. I think they should create a new ticket and forward it as a "subtask" to 2nd level support. Very often there are sev...