Ad blocker detected: Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.
Search found 1 match
Search found 1 match • Page 1 of 1
- Mon Aug 17, 2020 5:27 am
- Forum: ITIL Service Delivery
- Topic: SLA with low volumes
- Replies: 2
- Views: 2581
Hi all. I have a customer where around 80% of the Incidents raised, are ultimately identified as not being valid Incidents as they are not faults within our solution. We spend a lot of resource time verifying that this is the case, and we then suffer against the SLA of genuine Incidents. I am lookin...