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Search found 1 match
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- Mon Aug 17, 2020 5:27 am
- Forum: ITIL Service Delivery
- Topic: SLA with low volumes
- Replies: 2
- Views: 4317
Hi all. I have a customer where around 80% of the Incidents raised, are ultimately identified as not being valid Incidents as they are not faults within our solution. We spend a lot of resource time verifying that this is the case, and we then suffer against the SLA of genuine Incidents. I am lookin...