Thanks for your input. A quick ticket is a good idea, I have to check our ticket system if it is possible to create this type of ticket/this type of category.
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Search found 2 matches
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- Mon Sep 07, 2020 6:59 am
- Forum: ITIL Discussion
- Topic: New Incidents for minor Incidents
- Replies: 2
- Views: 990
Hello guys, i have a question about following topic. Our Service Desk Agents often solve little problems. The solution time is less than the time it takes to create a new ticket and to document it. So it happens very often that our workers don't create a new ticket which leads to a wrong statistic a...