Search found 2 matches

by gmkl
Wed Sep 23, 2020 7:11 am
Forum: ITIL Discussion
Topic: New Incidents for minor Incidents
Replies: 2
Views: 135

Re: New Incidents for minor Incidents

Thanks for your input. A quick ticket is a good idea, I have to check our ticket system if it is possible to create this type of ticket/this type of category.

Best Regards
by gmkl
Mon Sep 07, 2020 6:59 am
Forum: ITIL Discussion
Topic: New Incidents for minor Incidents
Replies: 2
Views: 135

New Incidents for minor Incidents

Hello guys, i have a question about following topic. Our Service Desk Agents often solve little problems. The solution time is less than the time it takes to create a new ticket and to document it. So it happens very often that our workers don't create a new ticket which leads to a wrong statistic a...