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- Mon Nov 30, 2020 5:37 am
- Forum: ITIL Discussion
- Topic: ITIL Roles in Service Delivery Contract
- Replies: 0
- Views: 177
Hi, we have recently moved from a pure Service Delivery Contract to one that requires much greater levels of collaboration and Authority engagement in the delivery of the IT Services. I have been trying to find an org chart or RACI Matrix that shows the typical ITIL roles that would sit within the A...