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- Fri Jan 22, 2021 4:58 am
- Forum: The ITIL Service Desk
- Topic: Incident Priority
- Replies: 0
- Views: 324
Hi ITIL Community, Newbie to ITIL here! My question is on the topic of incident priority definitions. As far as I am aware, ITIL is not prescriptive about the precise definitions of what constitutes a P1, P2, P3, P4 etc - however this may be a gap in my knowledge! I am currently formulating priority...