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by Toast
Wed Feb 10, 2021 6:50 am
Forum: ITIL Discussion
Topic: Downgrading Incidents - Multiple impacts
Replies: 1
Views: 70

Downgrading Incidents - Multiple impacts

Hi, bit of a head scratcher here... Really hoping someone can guide me. Say a P1 is raised for a site with both of the 2 available circuits being down, what is the best approach for incident management once service is restored on one circuit but the 2nd circuit is still impacted? The service is rest...