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by DanDan
Thu Jun 24, 2021 7:41 am
Forum: The ITIL Service Desk
Topic: How to increase usage of self-service portal for incident logging instead of emailing the Service Desk
Replies: 2
Views: 1122

How to increase usage of self-service portal for incident logging instead of emailing the Service Desk

Hi All,

I am looking for ideas how to promote to our employees the usage of our Self-service portal for incident logging and request management.

Today, majority of the incidents are reported via email to the Service Desk. We would like to shift left and increase the self-help usage.

Thank you!