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by justaframework
Tue Jul 05, 2022 3:10 am
Forum: ITIL Discussion
Topic: Incident resolution is pending a Release deployment
Replies: 0
Views: 2041

Incident resolution is pending a Release deployment

Need some guidance/assistance on this topic please: When an incident in production environment reaches a stage where it requires a code change to restore services what is the common practice with SLA applied for the incident ticket. We cant be keeping the incident ticket SLA in an open status and br...