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by kingfrank
Fri Mar 11, 2022 10:13 am
Forum: ITIL Service Delivery
Topic: Incident Resolution SLA - Infrastructure Monitoring Tickets
Replies: 0
Views: 3142

Incident Resolution SLA - Infrastructure Monitoring Tickets

Good day all, From past experience, when dealing with large Infra MSPs, would you expect to see capacity/alerting type tickets included in the overall SLA performance measure (P3/P4). I'M referring to the type of tickets that are spat out of an integration tool, for example; C: drive capacity has hi...