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by Dhiliban15
Wed Apr 27, 2022 4:08 pm
Forum: Problem Management
Topic: Repeat Problems
Replies: 0
Views: 11498

Repeat Problems

Hello All, Any problem that is created due to a repeat of an issue is marked as a Repeat problem. Below are some of the points to be noted: 1: There is a problem ticket created for every P1 and P2 incidents. 2: Percentage of Repeat problem tickets is a major KPI for problem management team. 3: A Pro...