Search found 550 matches

by LizGallacher
Wed Jul 31, 2013 7:14 pm
Forum: Miscellaneous
Topic: I'm back - not really
Replies: 5
Views: 10225

Diarmid, I am not on this forum as much as I used to be and have just seen this. I hope you are fully recovered by now
by LizGallacher
Wed Jul 31, 2013 7:11 pm
Forum: ITIL Training & ITSM Conferences
Topic: ITIL intermediate qualifications
Replies: 3
Views: 11042

I have been involved in ITIL training for many years, and have to disagree with the statement that you need 9 credits to be Intermediate qualified. There us no such official designation or rule. You take one or more of the intermediate level courses to help you in your work. Only if you want to prog...
by LizGallacher
Sun Jul 14, 2013 10:56 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL intermediate qualifications
Replies: 3
Views: 11042

This is answered on another thread
by LizGallacher
Sun Jul 14, 2013 10:55 am
Forum: ITIL Training & ITSM Conferences
Topic: Exam code for ITIL Foundation and study time
Replies: 1
Views: 8656

If you read the book carefully, taking at least a day per chapter AND answer the quiz questions successfully, you should be OK. It depends a lot on your own experience that you bring. Use the EXIN linl on Pearson View to find the Foundation in Service Management exam. (it may say 2011 syllabus).Othe...
by LizGallacher
Sun Jul 14, 2013 10:52 am
Forum: ITIL Certification
Topic: Best itil certification for Major Incident
Replies: 1
Views: 5625

I would suggest OSA
by LizGallacher
Fri Apr 26, 2013 11:50 am
Forum: The ITIL Service Desk
Topic: "Fake" incidents
Replies: 4
Views: 7846

Diarmid, I think they mean breaching the service level target, which may, in turn lead to an SLA breach. David64 - it is NOT an event. It is an incident, albeit, one where the underlying cause is lack of user knowledge. You could agree that these are excluded from SLA calculations, but better t addr...
by LizGallacher
Fri Apr 26, 2013 11:33 am
Forum: ITIL Discussion
Topic: ITIL Continual Service Improvement
Replies: 4
Views: 18524

I reall recommend that you buy the CSI book, and read it thoroughly
by LizGallacher
Fri Apr 26, 2013 11:30 am
Forum: ITIL Certification
Topic: ITIL V3 FOUNDATION PREP
Replies: 9
Views: 11771

He only asked for sample questions. These are available, and are NOT cheating. He could try buying an ITIL quiz app
by LizGallacher
Fri Apr 26, 2013 11:28 am
Forum: ITIL Training & ITSM Conferences
Topic: ITIL Foundation V3 training in Japan deliver (English)
Replies: 7
Views: 12043

I think it was a reasonable request. If the poster wants to contact me, I can try and help.
by LizGallacher
Thu Jan 24, 2013 2:56 pm
Forum: ITIL Discussion
Topic: Duration of ITIL courses
Replies: 6
Views: 19685

ATOs which consistently have poor pass rates will be in danger of losing accreditation. On the other hand, there is only so much we tutors can do if someone is not motivated. Motivated students virtually always pass. All ATOs have their material passed as meeting the syllabus, and trainers are often...
by LizGallacher
Thu Jan 24, 2013 2:28 pm
Forum: Miscellaneous
Topic: How to prevent or reduce the amount of Incident Tickets?
Replies: 3
Views: 6822

Simple answer - imlement problem management and CSI
by LizGallacher
Thu Jan 24, 2013 2:26 pm
Forum: ITIL Training & ITSM Conferences
Topic: Passing the ITIL Intermediate course in one shot
Replies: 5
Views: 12600

1.There are many ATOs in the USA 2. Many people pass their Intermediate exam the first time 3. It is only that, an exam pass. To actually put what you hav elearned into practice - read the whole book! Employ a consultant to save time/ start improving your process yourself in line with the guidance (...
by LizGallacher
Thu Jan 24, 2013 2:22 pm
Forum: ITIL Certification
Topic: Five aspects of Service Design
Replies: 8
Views: 10811

Although I agree with John, to reassure you - yes your understanding of the 5 aspects is correct (ie agrees with ITIL guidance)
by LizGallacher
Thu Jan 24, 2013 2:15 pm
Forum: ITIL Certification
Topic: Two ITIL IDs
Replies: 1
Views: 4800

Contact APMG - google official itil.
by LizGallacher
Thu Jan 24, 2013 2:13 pm
Forum: ITIL Certification
Topic: Ready now to take my exam but where??
Replies: 2
Views: 5323

Prometric is an option, or you can sit it from anywhere, with a webcam for remote protcoring. Message me for details if you still need them