Search found 7 matches

by Adilsonbn
Thu Jan 07, 2010 8:45 am
Forum: Configuration Management
Topic: CMDB?
Replies: 4
Views: 10946

I also believe that there is a configuration item. Because it is a document printed and signed.
I think it best to put it on the intranet scanned and give access to managers for consultation.
It would be a good solution?
by Adilsonbn
Thu Jan 07, 2010 8:29 am
Forum: Configuration Management
Topic: CMDB?
Replies: 4
Views: 10946

CMDB?

Friends, We have several systems here in the company and each has several modules. There is a form in Word which tells which modules in the User has access. This form is signed by the manager of the employee area and the area of IT. I need to turn this form printed on electronic information. I am co...
by Adilsonbn
Wed Dec 23, 2009 11:28 am
Forum: The ITIL Service Desk
Topic: Change or Incident
Replies: 3
Views: 5519

Change or Incident

Hi,

A request to install a program on the desktop should open a change request or can be considered only a request?

What do you think?
by Adilsonbn
Wed Dec 23, 2009 9:59 am
Forum: The ITIL Service Desk
Topic: SLA others
Replies: 6
Views: 6005

Mick Smith,

I already own SLA within my company. I need to know a way to control the SLA suppliers that have me on SLA contract.
by Adilsonbn
Wed Dec 23, 2009 7:43 am
Forum: The ITIL Service Desk
Topic: SLA others
Replies: 6
Views: 6005

SLA others

Which I would be the closest to ideal for measuring the SLA of my service providers. Because I have my own SLA, but I need to measure the SLA of my suppliers.

I appreciate if you can help me in doubt.
by Adilsonbn
Fri Nov 06, 2009 8:14 am
Forum: The ITIL Service Desk
Topic: Incident or problem?
Replies: 5
Views: 5504

Friend,

Thank you for this tip, including, I believe that I can apply in other situations.

Hugs :D
by Adilsonbn
Fri Nov 06, 2009 7:41 am
Forum: The ITIL Service Desk
Topic: Incident or problem?
Replies: 5
Views: 5504

Incident or problem?

I have a question. An incident occurred today at the company where the UPS failed and shut down all servers. It was only necessary to restart the UPS to return to normal. I treated only as an isolated incident and not as a problem, because I know the root of the problem. Am I correct? I appreciate t...