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by victoria
Fri Apr 16, 2010 9:04 am
Forum: Problem Management
Topic: Underlying Problems
Replies: 4
Views: 6572

Underlying Problems

Hi gues, I am thinking today about incidents and problems. For me as a "new itilier" is still hard to realize where exactly the border is. According to Itil Operations book, problem is the cause of one or more incidents. When we resolve an incident at some point we find the cause (or the underlying ...