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Search found 1 match
Search found 1 match • Page 1 of 1
- Fri Apr 16, 2010 9:04 am
- Forum: Problem Management
- Topic: Underlying Problems
- Replies: 4
- Views: 6572
Hi gues, I am thinking today about incidents and problems. For me as a "new itilier" is still hard to realize where exactly the border is. According to Itil Operations book, problem is the cause of one or more incidents. When we resolve an incident at some point we find the cause (or the underlying ...