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by Peter_hades
Tue Dec 15, 2009 5:31 am
Forum: The ITIL Service Desk
Topic: Incident Priority
Replies: 8
Views: 13138

Diarmid,

Thank you for your suggestion
by Peter_hades
Tue Dec 15, 2009 4:52 am
Forum: The ITIL Service Desk
Topic: Incident Priority
Replies: 8
Views: 13138

Hi guys, I have some question about Incident Prioritization topic and I want to have your' suggestion on my question. The questions are the following: - What is the benefits of Target Resolution Time on Incident Prioritization? - What is the bad thing if my company not have a Target Resolution Time ...