Search found 4 matches

by Uniken
Mon Jan 12, 2015 5:50 pm
Forum: Problem Management
Topic: Selling problem management
Replies: 2
Views: 9399

Selling problem management

I have a difficult task infront of me, I need to get Problem management implemented in a global organisation that dont have that great of knowledge about ITIL. Management is on-bord with the implementation, the platform part is out sourced and there are no issues there, but how do you get technician...
by Uniken
Thu Jan 09, 2014 3:02 am
Forum: ITIL Discussion
Topic: Need feedback on a statement for Service Continuity
Replies: 0
Views: 5596

Need feedback on a statement for Service Continuity

Hi, I am going to have a presentation for a group of management ppl that have a some smal knowledge about ITSCM but i need to get them to understand that it is more then just securing RPO and RTO and the technical aspect of things. Wood like to hear your feedback on what statements are correct, what...
by Uniken
Fri Jun 11, 2010 6:40 am
Forum: ITIL Discussion
Topic: Capacity elements for WAN
Replies: 3
Views: 3526

Capacity elements for WAN

Hi, I need some assistants with finding out what sorts of elements you should monitor for capacity planning. I have implemented ITIL v3 Capacity and Availability for Application Operation and Platform Operation but my company is still missing WAN and LAN component. The company I work for is a intern...
by Uniken
Mon Jan 25, 2010 5:46 am
Forum: ITIL Service Delivery
Topic: ITIL V3 Availability and Capacity Outputs
Replies: 2
Views: 5470

ITIL V3 Availability and Capacity Outputs

Hi

I am trying to find out what the outputs are interactive with other ITIL process for Availability and Capacity.

I have the inputs down.
I have found 2 process:
IT Requirement Management
IT Product Portfolio Management

have I missed something?

Best Regards