Search found 10 matches

by Hena
Mon Sep 16, 2013 4:29 pm
Forum: Change Management
Topic: Service request, change request or a release?
Replies: 1
Views: 5291

Service request, change request or a release?

Hi, In our organisation, we have a mature change management process, a service request process that is weak, and no release management (no appetite from management). We do laptop and blackberry refreshes as hardware become old (2-4 years) and these are currently handled as service requests created a...
by Hena
Tue Mar 08, 2011 1:08 pm
Forum: Change Management
Topic: Bundling change requests
Replies: 9
Views: 9793

It's a brand new application being built by the project. It is going to be our critical app as it will be our customer and billing system. The reason why we will have so many RFCs is because it will have many touch points with current systems (which will either be fully or partially replaced by the ...
by Hena
Tue Mar 08, 2011 10:49 am
Forum: Change Management
Topic: How to avoid making the process bureaucratic and heavy?
Replies: 9
Views: 10381

Yes, we have one CAB meeting per week that deals with change requests by risk level and not by CI/ Service. Network changes are typically low risk changes that rarely make it to CAB unless there's service disruption to high or critical apps. Changes to back office servers - that's where the guys may...
by Hena
Thu Mar 03, 2011 2:42 pm
Forum: Change Management
Topic: How to avoid making the process bureaucratic and heavy?
Replies: 9
Views: 10381

Well, I wouldn't say we're screwed but it's not perfect either. We have people who follow the well documented process diligently, we have people who have to follow process but don't like it and don't want to like it, and then we have people who follow process if they have to but find ways of not fol...
by Hena
Thu Mar 03, 2011 9:54 am
Forum: Change Management
Topic: How to avoid making the process bureaucratic and heavy?
Replies: 9
Views: 10381

We don't have a CMDB to rely on. We operate on a trust/honor system. The CAB members are managers for various areas within IT who come together and collectively assess risk. It doesn't matter what questions we ask, because people who don't like RFCs will try their best to finish the RFC as quickly a...
by Hena
Wed Mar 02, 2011 10:22 am
Forum: Change Management
Topic: How to avoid making the process bureaucratic and heavy?
Replies: 9
Views: 10381

How to avoid making the process bureaucratic and heavy?

How do you make sure the change process doesn't get bureaucratic and heavy? It seems no matter what we do, people will complain that creating RFCs is too much paperwork, but from a change mgmt and CAB perspective, we feel that we need more information to assess risk properly. How do you find the bal...
by Hena
Mon Jan 17, 2011 4:04 pm
Forum: Change Management
Topic: Bundling change requests
Replies: 9
Views: 9793

Bundling change requests

Hi everyone, I'm in charge of change management at our company and have been approached by a project lead regarding a high visibility project our company is working on. The project has been delayed a few times and so far it seems the potential go live date is in May. Through the project life cycle t...
by Hena
Thu Nov 18, 2010 1:10 pm
Forum: Change Management
Topic: Assessing potential risk of a proposed change
Replies: 1
Views: 4427

Assessing potential risk of a proposed change

Earlier this year I changed the risk assessment questions we use to calculate the risk level (in Remedy). This risk assessment was developed with input from our CAB members and SMEs and thoroughly tested but it seems we’re at the point where we have to fine-tune it further. I would like some input f...
by Hena
Sun Jun 06, 2010 6:32 pm
Forum: Change Management
Topic: Rescheduling of approved changes
Replies: 4
Views: 5270

Rescheduling of approved changes

Hi, Curious to hear your comments on the following: We don't have a proper process for rescheduling of changes.... or should I say that our process is to cancel the RFC and resubmit (and go through the approval process again). Since CAB meets only once a week and most of our changes are approved by ...
by Hena
Sun Jun 06, 2010 5:20 pm
Forum: Change Management
Topic: Wait periods after change implementation
Replies: 3
Views: 5135

Wait periods after change implementation

Hi everyone! Just want to get some feedback on change closure times from you all who have experience with change management. Currently, in our organisation we have change closure periods; essentially, after implementing the change you report the RFC status to CM (successful, successful with issues, ...