Search found 2 matches

by katgar
Fri Oct 29, 2010 2:36 pm
Forum: The ITIL Service Desk
Topic: Service Desk Trend Analysis
Replies: 6
Views: 13761

Service Desk Trend Analysis

Evening all I was hoping for some advice on Service Desk Trend Analysis. I'm new to Service Desk Management and have been tasked by the Head of IT to gather stats on the Service Desk. Where should I start and what should I report on:- Top 10 incidents in the last 12 months Average fix time Incidents...
by katgar
Wed Mar 15, 2006 12:58 pm
Forum: ITIL Discussion
Topic: Help Needed
Replies: 1
Views: 4646

Help Needed