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Search found 2 matches
Search found 2 matches • Page 1 of 1
- Fri Oct 29, 2010 2:36 pm
- Forum: The ITIL Service Desk
- Topic: Service Desk Trend Analysis
- Replies: 6
- Views: 13761
Evening all I was hoping for some advice on Service Desk Trend Analysis. I'm new to Service Desk Management and have been tasked by the Head of IT to gather stats on the Service Desk. Where should I start and what should I report on:- Top 10 incidents in the last 12 months Average fix time Incidents...