Search found 40 matches

by ozz
Mon Sep 07, 2009 8:35 am
Forum: ITIL Service Delivery
Topic: Financial Management
Replies: 6
Views: 7928

In a smaller environment, it may not be practical, also in service provider scenarios it can become very complicated as OLA's and SLA's get blurry and fast. Some corps have fixed budgets, so you can charge back the world but get nothing in return..
by ozz
Wed Aug 27, 2008 2:49 pm
Forum: Problem Management
Topic: Long running or never solved problems
Replies: 13
Views: 12836

by ozz
Tue Aug 26, 2008 1:41 pm
Forum: The ITIL Service Desk
Topic: Quarterbacking incidents
Replies: 5
Views: 6157

by ozz
Mon Aug 25, 2008 7:49 pm
Forum: ITIL Discussion
Topic: Process Owner
Replies: 11
Views: 7624

by ozz
Fri Aug 22, 2008 9:53 pm
Forum: ITIL Discussion
Topic: why support & delivery are famous ?
Replies: 30
Views: 18175

by ozz
Fri Aug 22, 2008 9:55 am
Forum: ITIL Discussion
Topic: ITIL service desk naming convention
Replies: 7
Views: 7383

by ozz
Fri Aug 15, 2008 12:41 pm
Forum: ITIL Certification
Topic: Upgrading to ITIL Expert
Replies: 8
Views: 6375

by ozz
Sun Aug 10, 2008 8:26 am
Forum: ITIL Jobs
Topic: Work permits and stuff for the EU ?
Replies: 6
Views: 7538

by ozz
Sat Aug 09, 2008 10:02 am
Forum: ITIL Certification
Topic: ITIL Release and Control Management (SM41DK)
Replies: 7
Views: 6424

by ozz
Sat Aug 09, 2008 9:51 am
Forum: ITIL Jobs
Topic: Work permits and stuff for the EU ?
Replies: 6
Views: 7538

by ozz
Fri Aug 08, 2008 7:44 pm
Forum: ITIL Jobs
Topic: Work permits and stuff for the EU ?
Replies: 6
Views: 7538

Work permits and stuff for the EU ?

by ozz
Fri Aug 08, 2008 7:29 pm
Forum: ITIL Jobs
Topic: IT Contract work insights and advice (UK centric)
Replies: 8
Views: 8159

by ozz
Mon Jul 28, 2008 9:58 am
Forum: ITIL Discussion
Topic: ITIL Implementation Steps
Replies: 15
Views: 11153

by ozz
Fri Jul 25, 2008 2:28 pm
Forum: ITIL Discussion
Topic: Should a ticket be raised for this?
Replies: 6
Views: 4756

by ozz
Mon Jul 07, 2008 9:21 am
Forum: ITIL Certification
Topic: Online Service Manager V2 study group.
Replies: 17
Views: 15588