Search found 5 matches

by LuLoo
Mon Jun 29, 2015 9:50 am
Forum: Change Management
Topic: Question on Training / Knowledge
Replies: 5
Views: 9713

In my experience as a Change Manager you are better off getting your team to document and deliver the training yourself. Take responsibility for it as nobody else will. Design an implementation template using Excel or similar with input from your techies (make them feel loved and avoid the duplicati...
by LuLoo
Tue May 15, 2012 5:21 pm
Forum: Change Management
Topic: What do you consider to be acceptable?
Replies: 3
Views: 5364

I asked a similar question some time ago.... https://itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=5135 . The answer to most of these questions often begins with "it depends". If your emergency changes are preventing or reacting to Major incidents then you need to look at the cause of t...
by LuLoo
Tue May 08, 2012 4:36 pm
Forum: Change Management
Topic: When does a Task Become a Change?
Replies: 2
Views: 4376

When does a Task Become a Change?

In my organisation, for historical reasons RFCs have been created to get approval to implement a change which in itself constitutes several changes each recorded within a Task. This has meant everyone who has a change (task) needs to approve an RFC and the whole approval thing gets out of hand. Impl...
by LuLoo
Wed Oct 13, 2010 4:55 am
Forum: Change Management
Topic: Acceptable Number Of Emergency RFCs?
Replies: 6
Views: 8932

Thanks for all your comments, it's always assuring to see that other people's views are not too far away from your own. On a slightly different point when producing statitics, do you include standard (routine or pre-approved) changes when calculating the emergency percentage figure? For example if y...
by LuLoo
Tue Aug 24, 2010 10:08 am
Forum: Change Management
Topic: Acceptable Number Of Emergency RFCs?
Replies: 6
Views: 8932

Acceptable Number Of Emergency RFCs?

We all know that emergency/late notice RFCs are a bad thing and depending on your industry and environment will vary as a percentage of all changes, but generally speaking, is there a percentage figure above which alarm bells would start ringing? How high would your emergency change percentage figur...