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Search found 1 match
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- Sat Sep 25, 2010 4:19 pm
- Forum: The ITIL Service Desk
- Topic: Incident request Logging
- Replies: 1
- Views: 4069
Hi all, Our servicedesk engineers suffer from "corridoor calls" i.e. people approaching them for help rather than ringing the servicedesk. I am looking for benchmarks on what is the typical percentage of calls like this, I've not found any studies or stats. Also do most service desks accept this use...