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by rhackett
Sat Sep 25, 2010 4:19 pm
Forum: The ITIL Service Desk
Topic: Incident request Logging
Replies: 1
Views: 3731

Incident request Logging

Hi all, Our servicedesk engineers suffer from "corridoor calls" i.e. people approaching them for help rather than ringing the servicedesk. I am looking for benchmarks on what is the typical percentage of calls like this, I've not found any studies or stats. Also do most service desks accept this use...