Ad blocker detected: Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.
Search found 1 match
Search found 1 match • Page 1 of 1
- Sat Sep 25, 2010 4:19 pm
- Forum: The ITIL Service Desk
- Topic: Incident request Logging
- Replies: 1
- Views: 3731
Hi all, Our servicedesk engineers suffer from "corridoor calls" i.e. people approaching them for help rather than ringing the servicedesk. I am looking for benchmarks on what is the typical percentage of calls like this, I've not found any studies or stats. Also do most service desks accept this use...