Search found 3 matches

by Jambo99
Wed Feb 09, 2011 8:34 am
Forum: The ITIL Service Desk
Topic: Is the Service Desk a Service?
Replies: 9
Views: 9146

[quote="UKVIKING"]Jambo Thank you for the response, now that i know you are tactless by nature then I can understand and accept :lol: To be fair, perhaps I posed the question in a stupid manner, what I was trying to ask was, we have assigned a number of Service Owners for example Desktop, Applicatio...
by Jambo99
Wed Feb 09, 2011 4:45 am
Forum: The ITIL Service Desk
Topic: Is the Service Desk a Service?
Replies: 9
Views: 9146

[quote="UKVIKING"]Jambo

I gather from your reply that you have never heard of good manners or the phrase " If you cannot say anything helpfull say nothing"

again correct me if I am wrong but there are no stupid questions only idiots who take pleasure in pointing them out.
by Jambo99
Tue Feb 08, 2011 1:10 pm
Forum: The ITIL Service Desk
Topic: Is the Service Desk a Service?
Replies: 9
Views: 9146

Is the Service Desk a Service?

my company is currently implemeting Service Ownership and we are debating if the Service Desk should be treated as a service or a function that delivers services e.g. Incident management?