If you have done with the ITIL-Change Management process from V3/V2 book, that might tend you to ask more specific questions like how to manage a change window extension, how many emergency changes a month etc... You can ask specifc questions or search in net to get real time responses... All the be...

Since SD is a reactive function, you can try to enhance the team's response time rather than trying to be proactive. You can improve the SD team by providing them with training on most repeated incidents by collecting the trend of Incidents... Proactiveness in approaching the calls/tickets can be de...

You can expect 3-4L PA.

Wow, you have got good chances to learn things. Appreciate that you lead a team. Why don you try in any job sites to find a job you look for. I can see that you have less years of experience but for right candidates role is not an issue.

We were discussing the same (Incidents-Post Mortem) last week as one of our client followed Major incident post mortem process. ITIL doesn't speaks about this and also if its a major incident we can create a problem record (Problem management process) to identify the underlying root cause and have a...

Some tools won't allow to change the status once its set to Void/Closed with some other conditions. Please check your tool's functionality, reading help guide might help.

I feel its better to take up V2 and then go for bridging to V3.

All the best IMHO.Happy learning

Lots of openings coming in, especially in your city. Upload your resume iin job sites and you will get calls in few days... all the best

ITIL book (V2/V3) gives definition of Incident and Problem. Please have a look. Gather some examples from net to get more understanding, thanks.

Have a nice learning

Thanks for sharing...

Please do study your Incident Management document after joining and research in net about Incident, Incident management and various aspect of incidents. EXIN, the Examination Institute for Information Science, is a global, independent IT examination provider offering qualification programs for ISO/I...

Just one of the solution for your situation: To handle your situation, once installation is complete inform both Service Desk and the CMDB Manager. SD will inform the user on the activity completion, CMDB manager will take ncessary steps to update the changed CI. Please consider the other points rai...

Tom, Good approach. As ED said please post/showcase positives, benifits of ITSM to attract staff for the change. This will reduce the resistance which most will show when there is a change. Since you are using an official partner (trainer) initial, i assume you would get the training material from t...

Job description please

Please do not make this as a market place. This is the place to learn, discuss, debate on ITIL. Hope this clarifies.