Search found 53 matches
- Wed Jul 14, 2010 7:36 am
- Forum: Change Management
- Topic: Myself new to ITIL
- Replies: 6
- Views: 6241
If you have done with the ITIL-Change Management process from V3/V2 book, that might tend you to ask more specific questions like how to manage a change window extension, how many emergency changes a month etc... You can ask specifc questions or search in net to get real time responses... All the be...
- Wed Jul 14, 2010 7:32 am
- Forum: The ITIL Service Desk
- Topic: How to become a proactive Service Desk
- Replies: 14
- Views: 14303
Since SD is a reactive function, you can try to enhance the team's response time rather than trying to be proactive. You can improve the SD team by providing them with training on most repeated incidents by collecting the trend of Incidents... Proactiveness in approaching the calls/tickets can be de...
- Wed Oct 14, 2009 2:47 am
- Forum: ITIL Jobs
- Topic: What salary can I expect in Chennai (India) for Change Mgr?
- Replies: 10
- Views: 19625
- Tue Oct 13, 2009 6:08 am
- Forum: ITIL Jobs
- Topic: Grad inc 3+ yrs service exp seeks management orientated role
- Replies: 4
- Views: 6348
- Tue Oct 13, 2009 6:04 am
- Forum: The ITIL Service Desk
- Topic: Major Incident Post Mortem
- Replies: 4
- Views: 10758
We were discussing the same (Incidents-Post Mortem) last week as one of our client followed Major incident post mortem process. ITIL doesn't speaks about this and also if its a major incident we can create a problem record (Problem management process) to identify the underlying root cause and have a...
- Mon Oct 12, 2009 10:17 am
- Forum: ITIL Discussion
- Topic: Service Call Status Changes form Void to other Status
- Replies: 4
- Views: 4639
- Mon Oct 12, 2009 12:39 am
- Forum: ITIL Certification
- Topic: v2 or v3
- Replies: 10
- Views: 10118
- Fri Oct 09, 2009 12:42 am
- Forum: ITIL Jobs
- Topic: Looking for oppurtunities in IT Operations and Service Dlvy.
- Replies: 2
- Views: 5321
- Fri Oct 09, 2009 12:27 am
- Forum: Problem Management
- Topic: Problem v's Incident
- Replies: 4
- Views: 8282
- Fri Oct 09, 2009 12:22 am
- Forum: Miscellaneous
- Topic: EPEAT - Electronic Product Environmental Assessment Tool
- Replies: 1
- Views: 4511
- Wed Oct 07, 2009 5:56 am
- Forum: ITIL Discussion
- Topic: EXIN.
- Replies: 4
- Views: 4768
Please do study your Incident Management document after joining and research in net about Incident, Incident management and various aspect of incidents. EXIN, the Examination Institute for Information Science, is a global, independent IT examination provider offering qualification programs for ISO/I...
- Tue Oct 06, 2009 11:47 pm
- Forum: ITIL Discussion
- Topic: Service request & CMDB update: Same ticket?
- Replies: 9
- Views: 6487
Just one of the solution for your situation: To handle your situation, once installation is complete inform both Service Desk and the CMDB Manager. SD will inform the user on the activity completion, CMDB manager will take ncessary steps to update the changed CI. Please consider the other points rai...
- Tue Oct 06, 2009 11:41 pm
- Forum: ITIL Certification
- Topic: ITIL Training for the masses - your opinions pls
- Replies: 13
- Views: 11338
Tom, Good approach. As ED said please post/showcase positives, benifits of ITSM to attract staff for the change. This will reduce the resistance which most will show when there is a change. Since you are using an official partner (trainer) initial, i assume you would get the training material from t...
- Tue Oct 06, 2009 7:02 am
- Forum: ITIL Jobs
- Topic: Looking for 20 ITIL engineers for our Bangalore MNC client.
- Replies: 4
- Views: 6723
- Tue Oct 06, 2009 6:59 am
- Forum: Miscellaneous
- Topic: Prometric Exams by Everonn with Mobile server Technology!!
- Replies: 6
- Views: 8089