Search found 5 matches

by mailrajkumar
Wed Dec 19, 2012 4:37 am
Forum: Problem Management
Topic: Unable to identify root cause for a problem........
Replies: 3
Views: 6204

This is not an exam question and the root cause cannot be identified. During problem review meeting with the stake holders, such problems should also be discussed and we currently do the following, 1. Understand the business impact 2. Technology impact 3. Identify the risks, mitigation plan and its ...
by mailrajkumar
Mon Dec 10, 2012 4:07 am
Forum: Problem Management
Topic: Unable to identify root cause for a problem........
Replies: 3
Views: 6204

Unable to identify root cause for a problem........

During a problem management review, what will be the discussion points for a problem where root cause could not be identified and its next steps. Please share your thoughts.
by mailrajkumar
Mon Mar 28, 2011 7:45 am
Forum: Change Management
Topic: interaction between incident and change
Replies: 5
Views: 7664

Conduct a weekly meeting to discuss the incidents(Open, Resolved, closed) by inviting the stake holders where the change implementation team is part of it. It becomes easy for you to plan the change implementation for the week/month ahead. Conduct a weekly CAB meeting to discuss about the changes in...
by mailrajkumar
Mon Mar 28, 2011 7:39 am
Forum: Change Management
Topic: Incidens caused by changes
Replies: 2
Views: 4717

If there is an outage to the SERVICE during the change window and you have stated "NO OUTAGE" in the change record, This definitely qualifies an incident. It does not matter whether you have restored the system well within the change window or not. Any disruption to the service should be treated as ...
by mailrajkumar
Tue Mar 22, 2011 5:36 am
Forum: Change Management
Topic: Change Implementation Results - Where to Store them?
Replies: 1
Views: 3729

Change Implementation Results - Where to Store them?

Hi All, As part of change management process, once the change is implemented successfully, the results like Post Implementation Verification has to be stored. Post Implementation verification can be a output of a database query or validation of data in a report, verifying the logs etc., Can these ou...