Search found 3 matches

by zenbubble
Tue Apr 01, 2014 1:28 am
Forum: Change Management
Topic: Failed change clarification
Replies: 6
Views: 10806

I use a number of Change closure codes - Hopefully this may help: SUCCESSFUL: Change ran to plan and achieved it's objectives. SUCCESSFUL WITH ISSUES: Change achieved it's objectives, but did not run to plan (ran over time, required extra, unplanned steps, etc) CANCELLED: Change was never implemente...
by zenbubble
Tue Apr 01, 2014 1:27 am
Forum: Change Management
Topic: How detailed should a back out plan be?
Replies: 5
Views: 8690

When asked how much details needs to go into any plan (Implementation, test, Backout, etc), I always use the line that, if the person responsible (e.g. Sysadmin A) were to get hit by a bus, there needs to be a sufficient level of details that an appropriate, equivalent resource (e.g. Sysadmin B) cou...
by zenbubble
Tue Apr 01, 2014 1:26 am
Forum: Change Management
Topic: Failed or Successful?
Replies: 6
Views: 10465

Casey Your emergency fix was successful. Your problem is still there - so the analysis of the fault is still on going This is interesting - I would have called this a failed change. It all comes down to how you define the objective of the change, really. Was the objective to replace the card (SUCCE...