Search found 2 matches
- Mon May 23, 2011 4:13 am
- Forum: ITIL Service Delivery
- Topic: Financial Mgt Question - re CMDB
- Replies: 7
- Views: 17087
Financial Mgt Question - re CMDB
For this type of question you first need to think like a Fin Mgmnt person, lets take a senario where in you are a Fin Mgmt person and looking for information to estimate a cost of a blade server where would you look for this obviously the CMDB in every organization right from a small pin to a server...
- Mon May 23, 2011 3:19 am
- Forum: ITIL Service Delivery
- Topic: Work Between Service Desk Guys and Asset Management
- Replies: 4
- Views: 13907
Post subject: Work Between Service Desk Guys and Asset Manag
Hello Bala, :D First we need an understanding about the service desk and Asset Management team, Service desk is a function Asset/Configuration Management is a Process Service desk is a first line incident resolving team and they would record every event /incident / quairy in the given tool , in your...