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by JasmyneW
Wed Jun 01, 2011 4:50 pm
Forum: The ITIL Service Desk
Topic: Setting up a Service Desk
Replies: 6
Views: 9484

Not exam question

I'm in a new job that is an organization just standing up an IT service desk. We are all new to the service desk, including the management structure above us. Most of us are IT geeks of some kind (former sysadmins, dbas, programmers, etc). Much of what we seem to be doing is like the blind leading t...