When delivering the IT service to the customer , does he have the opportunity to determine if it should be ITIL based . In which cases this should be an Internal decision and in which cases the customer can share the opinion with the service provider to do that based On ITIL . If Mr. John will answe...

Sorry , I mean throw instead of through

Thanks for the information about the both topics , One reason that cause the issue is that My native language is not the English and I am not fluent in it which creates a difficulty for me to submit my topic reasonably Second thing I am ready to spend the rest of My life just to learn and learn and ...

Hunaish Thanks for the second humorous question As you are certified as both an ITIL Expert and as an Accredited ITIL Trainer, you should already know the answer and i dont see a point in asking this question. Would you please differentiate between the certification and Experience , We all know tha...

We have so many applications and systems , these systems are periodically updated through a Systimatic application change control process My inquiry is when I come to build a CMDB should I replace the above system with onother incuded module in the new CMDB ? Put in the consideration that the mentio...

Dear All , why all of this aggressive reaction towards this question , it was My first participation in this community, it was submited for test .[/quote]