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by Coco
Tue Aug 23, 2011 1:24 pm
Forum: The ITIL Service Desk
Topic: Best Practice For Managing Knowl. Base for Help/Service Desk
Replies: 0
Views: 4662

Best Practice For Managing Knowl. Base for Help/Service Desk

Can anyone provide me with information on best practices for management of a knowledge base for a help desk (or service desk in ITIL terms). Is there any such thing as an ITIL-compliant keyword directory for populating a knowledge base for an IT service desk? Thank you! :D I am assisting a librarian...